Sona001 Terms & Conditions – Plain and simple, no hidden surprises

Sona001 is an online betting and gaming platform built specifically for users in Bangladesh, offering Sports Betting, Live Casino, virtual games, and a range of other gaming services.

These Terms & Conditions constitute a legally binding agreement between sona001 and its users. By using the platform, you confirm that you have read and accepted these terms.

Sona001 reserves the right to update these Terms & Conditions at any time. Registered members will be notified of any changes via email or push notification.

Accurate and truthful information is required when registering on sona001. Accounts created using false information may be closed at any time and any balance may be confiscated.

• Each individual may hold only one account.
• Multiple accounts cannot be created using the same mobile number or email address.
• Your account password and login credentials must be kept strictly confidential.
• You may not allow anyone else to access or use your account.
• If you notice any suspicious activity on your account, please notify us immediately.

OTP verification via the mobile number provided at registration is mandatory. Your account will not be fully activated without completing this verification.

You must be at least 18 years old to register and use an account on sona001. Use of this platform by minors is strictly prohibited.

As part of the KYC (Know Your Customer) verification process, identity documents may be requested in the following circumstances:

• When making a large withdrawal for the first time.
• If unusual transactions are detected on an account.
• At any time for security verification purposes.

Accepted ID documents: National ID Card (NID), Passport, or Driving Licence. Once KYC verification is complete, it will not be required for subsequent transactions.

Deposits on sona001 are generally instant. If a delay occurs due to a temporary payment gateway issue, it is usually resolved within 1 hour. If not, please contact customer support.

Key things to keep in mind for withdrawals:

• Withdrawals are generally processed via the same payment method used for the deposit.
• Wagering requirements must be met before any withdrawal from your bonus balance.
• Daily withdrawal limits are determined based on account type.
• Withdrawals may be temporarily held for verification in the case of suspicious transactions.

The terms for all bonus offers at sona001 are clearly stated on the relevant bonus page. Please read them carefully before claiming any bonus.

Important Bonus Rules:

• Bonus balance cannot be withdrawn directly — wagering requirements must be completed first.
• The same bonus cannot be claimed more than once.
• Bonus abuse — such as using the same bonus across multiple accounts — may result in bonus cancellation and account closure.
• Certain games are not eligible for bonus bets — this is specified in the terms of each individual bonus.
• Once a bonus expires, it will be automatically cancelled.

Once a bet is accepted on sona001, a confirmation message will be sent. If you do not receive a confirmation, your bet has not been placed.

A bet may be voided under the following circumstances:

• If a match is cancelled or abandoned – the full stake will be refunded.
• If a technical error is detected in the odds – sona001 reserves the right to void the affected bet.
• If a bet is left incomplete due to an internet disconnection, only confirmed bets will be considered valid.
• If a match kicks off earlier than its scheduled time, pre-match bets may be voided.

Determining Bet Outcomes:

• All bet outcomes are determined based on data from internationally recognised scoring authorities.
• Bets are typically settled within 3–15 minutes after a match ends.
• In the event of any dispute over results, sona001's decision shall be final.

Sona001 reserves the right to temporarily suspend or permanently close an account for any of the following reasons:

• Registering with false information.
• Creating multiple accounts.
• Bonus abuse or any attempt at fraud.
• Being below the minimum required age.
• Using dishonest methods in betting.
• Money laundering or suspicious financial activity.

Users may close their account at any time by contacting customer support. Any valid balance remaining in the account may be withdrawn prior to closure.

Sona001 treats the protection of users' personal information with the utmost importance. To read our full Privacy Policy Privacy Policy Visit the page.

Sona001 believes betting is a form of entertainment — but it should have its limits. We're here to help our users build healthy, controlled gaming habits.

Responsible gaming tools available on sona001:

• Deposit Limit: Set a daily, weekly, or monthly maximum deposit limit.
• Betting Limits: Set a maximum stake limit per bet.
• Session Time Reminder: Receive alerts after playing for a set period of time.
• Cooling-Off Period: Temporarily suspend your account for a set period.
• Self-Exclusion: For an extended break, you may request a full account deactivation.

For more details, visit our Responsible Gaming Visit the page.

Sona001 reserves the right to update these terms and conditions as needed. Registered members will be notified at least 7 days before any changes take effect.

Continuing to use the platform after any changes have been made will be considered acceptance of the updated terms.

In the event of any dispute regarding these terms and conditions, sona001's decision shall be considered final. However, the interests of the customer will always be taken into account.

• On matters not covered by these Terms & Conditions, the decision of sona001 management is final.
• Sona001 is not liable for technical issues or circumstances beyond its control.
• Any complaints can be sent to support@sona001.click.